what are your covid protocols?
Kate is up-to-date on COVID and flu vaccines. She will gladly wear a mask upon request.
If you have tested positive, been exposed to COVID, or are not feeling well, we will waive the 24-hour cancellation fee. Online lessons are also a great Plan B.
If you have tested positive, been exposed to COVID, or are not feeling well, we will waive the 24-hour cancellation fee. Online lessons are also a great Plan B.
DO YOU OFFER FREE CONSULTATIONS?
Please direct all inquiries to kate@hightendogtraining.com and tell us about your pup, your location, and your training needs. We will reply with more info on what to expect during a lesson and how to book.
We don't offer free phone/video consultations prior to your first lesson, but you can always email with questions.
Wondering how Kate handles training and behavior issues? Click here to see enough appearances, articles, and videos to make your head spin!
We don't offer free phone/video consultations prior to your first lesson, but you can always email with questions.
Wondering how Kate handles training and behavior issues? Click here to see enough appearances, articles, and videos to make your head spin!
what's the difference between "private lessons" and "private courses"?
Private lessons, which include in-person lessons (single or three-pack) and online lessons, are appropriate for behavior issues, or for dogs who don't need a full puppy/manners foundation. Private lessons are flexible and personalized, as we work in-depth on the topics that are most important to you. For three-packs, we space out lessons according to your needs, within the six-month limit.
Private courses follow a set curriculum, just like a group class would. Classes take place in (or near) your home for one hour each. You and Kate will determine a course schedule prior to the first class, and all classes must be completed within four weeks. Once set, the class schedule cannot be changed. You should only choose this option if you can commit to the schedule we set.
Private courses follow a set curriculum, just like a group class would. Classes take place in (or near) your home for one hour each. You and Kate will determine a course schedule prior to the first class, and all classes must be completed within four weeks. Once set, the class schedule cannot be changed. You should only choose this option if you can commit to the schedule we set.
DO I NEED TO PREPAY?
Nope! You'll receive a link with touchless payment options in advance, but we usually process payment at the end of the first lesson/class. If you choose a three-pack or private course, you'll pay in full at the end of the first lesson/class.
ARE THERE ANY EXTRA CHARGES?
Usually, no! Sales tax and transaction fees are included.
If your location is outside of our service area, expect a fee based on mileage.
If free parking is not available in your area, the cost of parking will be added to the lesson fee.
If your location is outside of our service area, expect a fee based on mileage.
If free parking is not available in your area, the cost of parking will be added to the lesson fee.
WHAT IS YOUR CANCELLATION POLICY?
Private lessons: Appointments cancelled within 24 hours of the scheduled lesson will be charged the full lesson amount. Please contact us as soon as possible if you need to cancel or reschedule.
Private courses: Reschedules are not permitted except for serious emergencies, but may be converted to online at the same class time. All classes must be completed within four weeks.
In the case of disruptively bad weather, the cancellation policy does not apply and we will contact you the day before your lesson to reschedule.
Please read the Terms and Conditions here.
Private courses: Reschedules are not permitted except for serious emergencies, but may be converted to online at the same class time. All classes must be completed within four weeks.
In the case of disruptively bad weather, the cancellation policy does not apply and we will contact you the day before your lesson to reschedule.
Please read the Terms and Conditions here.
Do you train service dogs?
No. We do not train for service, emotional support, therapy, or other work. We will not communicate with airlines about your dog's qualifications to fly.
DOn't you also train in brooklyn?
Kate also teaches in Brooklyn, NY through Doggie Academy. Please contact Kate via Doggie Academy for more info.
